A few things that are useful to know when troubleshooting:
- What were you doing when the problem happened?
- When did it go wrong (day/time)?
- On which page of the site does it happen?
- Is this on a computer, tablet or phone?
- Which internet browser are you using?
If it involved a sign-up or login, which email address or username did you use? - Was there an error message? If so, what did it say?
What you can do yourself:
Emails not arriving after a sign-up or purchase? Check whether the email has landed in your spam folder.
Does the front of your website not look the way it does while you are editing?
Then read this article first.
For a major technical problem, or when your site is completely offline, you can contact your hosting provider directly.
Cloud86: +31 (0)85 799 1000 support@cloud86.nl
Heijssen Hosting: +31 (0)24 234 2930 or support@heijssen.nl
Oderland: +46 (0)31 361 6161 support@oderland.se
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