A few things that are useful to know when troubleshooting:
- What were you doing when the problem happened?
- When did it go wrong (day/time)?
- On which page of the site does it happen?
- Is this on a computer, tablet or phone?
- Which internet browser are you using?
If it involved a sign-up or login, which email address or username did you use? - Was there an error message? If so, what did it say?
What you can do yourself:
Emails not arriving after a sign-up or purchase? Check whether the email has landed in your spam folder.
Does your live website not look the way it does while you are editing?
Then read this article first.
For a major technical problem, or when your site is completely offline, you can contact your hosting provider directly.
Cloud86: +31 (0)85 799 1000 support@cloud86.nl
Heijssen Hosting: +31 (0)24 234 2930 or support@heijssen.nl
Oderland: +46 (0)31 361 6161 support@oderland.se
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