Troubleshooting

Support for clients

By filling out this form and answering the questions below, you help me solve problems for you faster. I always do my best to help you as quickly as possible. When your question is urgent, please call or message me.

Some things that are useful to know when troubleshooting:

• What were you doing when the problem occurred?
• When did it go wrong (day/time)?
• On which page of the site does it happen?
• Is this with a computer, tablet, or mobile?
• Which internet browser are you using?
• If it concerned a registration/login; which email address or username did you use?
• Was there an error message? If so, what was it?

What you can do yourself:

• Emails not arriving after registration/purchase? Check if the email isn't in the spam folder.
• Does your website not look on the front end like you see it while editing? Then read this article first
• Is your site completely offline? Then contact your hosting provider.